Refund & Cancellation Policy

Effective Date: August 23, 2025

At NoteArch, we are committed to providing a transparent and reliable experience for all users of our AI-powered Intelligent Academic Lifecycle Management System (IALMS). This Refund & Cancellation Policy explains how subscriptions may be canceled, when refunds are available, and how your data is handled after cancellation.

This Policy should be read together with our:

• General Terms & Conditions

• Student Terms & Conditions

• Teacher Terms & Conditions

• System Privacy Policy

• Student & Parent Privacy Policy

• Teacher & Staff Privacy Policy

1. Scope

This Policy applies to all paid subscriptions, premium services, and institutional licenses offered by NoteArch.

If you use NoteArch through your school, university, or organization without making payments directly to NoteArch, refund requests are governed by your institution's agreement with us.

2. Subscription Plans

NoteArch may offer:

Free Plans

Certain users or institutions may access NoteArch free of charge through promotional offers or institutional agreements.

Free plans may be canceled at any time and are not eligible for refunds.

Paid Plans

Paid subscriptions may include premium educational features such as:

• AI-powered learning tools

• Advanced analytics

• Administrative features

• Institutional management tools

• Additional storage or premium services

Subscription prices, billing frequency, and included features are displayed during purchase.

3. Billing & Renewal

Subscriptions may be billed:

• Monthly

• Quarterly

• Annually

• Under a custom institutional agreement

Unless canceled before the renewal date, subscriptions automatically renew using your selected payment method.

You authorize NoteArch to process recurring payments until your subscription is canceled.

4. Cancellation Policy

You may cancel your subscription at any time.

Individual Users

You can cancel by:

• Using the subscription settings in your NoteArch account, or

• Contacting NoteArch Support.

Cancellation becomes effective at the end of your current billing period.

You will continue to enjoy premium features until your subscription expires.

Institutional Customers

Educational institutions must submit cancellation requests through their designated account administrator or NoteArch account manager.

Institutional cancellation terms are governed by the applicable service agreement.

5. Refund Policy

Initial Refund Period

For eligible individual purchases, refund requests may be submitted within 14 days of the initial subscription purchase.

To qualify, your subscription must not have been substantially used, including excessive use of premium AI services, advanced reporting, large-scale exports, or other premium features.

Approved refunds will be returned using the original payment method whenever possible.

Annual Plans

Eligible annual subscriptions requested within the refund period may receive either:

• A full refund, or

• A prorated refund based on actual platform usage,

depending on applicable laws and the subscription terms.

After the Refund Period

Once the refund period has expired:

• Subscription payments are generally non-refundable.

• Your subscription may still be canceled to prevent future renewals.

Institutional Licenses

Refund eligibility for schools, colleges, universities, and organizations depends on the signed institutional agreement.

Please contact your institution or NoteArch account manager for assistance.

6. Non-Refundable Situations

Refunds are generally not available for:

• Free accounts

• Institution-funded accounts

• Renewed subscriptions after the refund period

• Partially completed billing periods

• Premium services that have been substantially used

• Payment processing fees charged by third-party payment providers

• Purchases made through third-party marketplaces that require refunds through their own billing systems

7. Requesting a Refund

To request a refund:

1. Contact NoteArch Support.

2. Provide your registered email address or account information.

3. Include your payment details or invoice number if available.

4. Explain the reason for your request.

Our team will review eligible requests promptly.

If approved:

• Refund decisions are generally provided within 5 business days.

• Approved refunds are typically processed within 10 business days, although actual timing depends on your payment provider.

8. Technical Issues

If you experience significant technical problems that prevent reasonable use of NoteArch and our support team cannot resolve the issue within a reasonable timeframe, we may, at our discretion:

• Issue a partial refund,

• Extend your subscription period, or

• Provide an account credit.

Each request is evaluated individually.

9. Effect of Cancellation

After cancellation:

• Premium access remains available until the current billing period ends unless otherwise specified.

• Automatic renewals stop.

• Future subscription charges will not occur.

If your account is permanently closed, your information will be handled according to our applicable Privacy Policies.

Some educational records may be retained where required by applicable laws or institutional obligations.

You may request a copy of your personal data before account deletion where permitted.

10. Changes to This Policy

We may update this Refund & Cancellation Policy to reflect:

• Changes in our services

• Pricing updates

• Legal or regulatory requirements

• Improvements to our subscription model

Material changes will be communicated through email, platform notifications, or your educational institution before they become effective.

Continued use of NoteArch after the effective date constitutes acceptance of the updated Policy.

11. Contact Us

For questions about subscriptions, cancellations, or refunds, please contact:

NoteArch Support

Email: support@notearch.com

Website: https://notearch.com

Address: NoteArch Headquarters (Official address to be updated)

For privacy-related inquiries:

Privacy Office Email: privacy@notearch.com

Our Commitment

At NoteArch, we believe in providing fair, transparent, and user-friendly subscription practices. We are committed to ensuring that students, educators, institutions, and all stakeholders receive clear information about billing, cancellations, and refunds while maintaining the highest standards of customer support and trust.